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Basement Watchdog SPD-BDKIT Backup Sump Pumps Reviews & Ratings

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Basement Watchdog SPD-BDKIT Reviews
Overall Rating
Features
4/5
Quality
3/5
Performance
4/5
Value
3/5
Overall
3.6 out of 53.6 out of 53.6 out of 53.6 out of 53.6 out of 5
Pros
Features (2)
High Quality (1)
Easy To Use (1)
Reliable (1)
Cons
Expensive (1)
Durability (1)
Unreliable (1)
Low Quality (1)
50% of respondents would recommend this product to a friend
15 Reviews  Sort by 
 
Edward
Ambler, PA
REVIEWED
MAY.
05
2011
5 out of 55 out of 55 out of 55 out of 55 out of 5
Had It For 6 Years
I installed my Basement Watchdog in 2005 after determining I needed a serious backup for my existing sump. I installed the Dog on separate piping to the backyard since my initial problem was the street main backing up during a hurricane. My existing tiny sump had no place to pump the water. Now I have two very large sumps that operate independently. The Watchdog is definitely the back up since I have set the float sensor two inches higher than the main pump (both in the same sump)

The... more
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Manufacturer Response
Brand Rep
Edward,
Thank you for your review. Also we would like to mention that for preventative maintenance our customers check the battery fluid levels every 4-6 months. We appreciate your feedback.
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50
Brad Wallar
Zeeland, MI
Purchased from Sump Pumps Direct
Purchased 1/5/10
REVIEWED
FEB.
08
2010
5 out of 55 out of 55 out of 55 out of 55 out of 5
So Far.....i Am Very Impressed With This Backup Pump Kit
I installed the Basement Watchdog Big Dog Backup Pump about 5 weeks ago. It was relatively easy to do, the diagrams in the instructions were easy to understand.

After installing the pump and battery, I tested it and it worked great. I have since tested the pump a few times and everything seems to be fine.

I especially like the light on the control box that tells me if the backup pump was engaged. Having the backup pump on my system gives me a lot more peace of mind now.

I... more
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Manufacturer Response
Brand Rep
Brad,
We would like to thank you for your recommendations of our company and products. We appreciate the nice pictures of your set up. Looks like a really neat and organized installation.
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40
Curt
Chicago, IL
REVIEWED
FEB.
04
2011
1 out of 51 out of 51 out of 51 out of 51 out of 5
Plumber For 25 Years
I have been servicing these pumps since they 1st came out. They have been nothing but trouble for almost all our customers. Alarm, after alarm, after alarm, after alarm. We stopped selling them because of all the complaints.
Manufacturer Response
Brand Rep
Curt,
We are sorry that you are not satisfied with this system. This is usually not the case with this model. All of our back ups are designed to alert our customers when something they should know about is occurring; such as the power being out, the pump failing, etc. We do find that most customers are satisfied with this detailed design. We do stand behind our product 100% and are always willing and ready to help our customers whenever needed. Please contact us directly for further assistance at 800-991-0466 Ext.3 for technical support
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140
Scott
Carmel, IN
REVIEWED
NOV.
28
2011
1 out of 51 out of 51 out of 51 out of 51 out of 5
Unreliable Electronics
I had my system for about 4 or 5 years when a board in the controller box went bad - fuse blows when plugged in. I called they company and they said I had to remove the systems from my sump and sent it back in for repair. After going through all of that and getting the unit repaired for about $200 I re-installed it and it worked for about another year before the same thing happened again. Needless to say I find that the electronics are unreliable and I am replacing the system with something... more
Manufacturer Response
Brand Rep
Scott,
We are sorry that you were not pleased with this system. We would like to clarify that if the controller is out of warranty we do offer a repair service for about $100-$120 that includes a 1 year warranty on this repair. In your case, it sounds like the repair of your controller may have been covered under warranty. Remember we are always willing and ready to help our customers and if you need assistance please call us directly at 800-991-0466 Ext. 3 for technical support.
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80
Carol
Galena, OH
Total Reviews
2 Reviews
REVIEWED
SEP.
02
2012
1 out of 51 out of 51 out of 51 out of 51 out of 5
Battery Issues
An alarm went off indicating a battery problem. After further investigation it turns out that the battery water level was low (no cell was dry). I topped off each cell with water and reset the alarm. The next day the alarm sounded again indicating a battery problem. This went on for weeks until it just stopped sounding.

The response from tech support was slow (took days) and useless. DO NOT buy this system, more trouble than it's worth.
Manufacturer Response
Brand Rep
Carol,
Carol we are sorry that you were disappointed with your system. We do stand behind our product and are always willing to help our customers. I will assure you that one of our tech support assistants not contacting you right away is out of the ordinary. We are consistently prized with our high standards in customer service and get back to everyone of our customers.
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70
Dave
Lockport, IL
REVIEWED
MAY.
27
2011
1 out of 51 out of 51 out of 51 out of 51 out of 5
Couldn't Keep Up
The rating on the backup system is the same as my Zoeller primary pump, however when the power failed the Watchdog battery backup system was overwhelmed and could not keep up and flooded my basement. This system looks great on paper but was really unimpressed with the quality....
Manufacturer Response
Brand Rep
Dave,
We are sorry that you are not satisfied with the Bigdog. This system is plenty strong to withdraw 2200 GPH at a 10'f Lift. Please take into consideration that if the lift is higher than this, it will decrease pumping capacity. Feel free to contact us directly if you are in need of further assistance.
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60
Dirk R.
Elmhurst, IL
Total Reviews
3 Reviews
Total Helpful Votes
10 Helpful Votes
REVIEWED
DEC.
15
2013
3 out of 53 out of 53 out of 53 out of 53 out of 5
Unreliable Controller
I have owned two of these units. The controller on the first unit failed twice. I bought the second as a replacement for the first. The distributor assured me the manufacturer had updated the controller and solved the issue of reliability. Unfortunately, the new unit's controller also failed in the same manner. I have since upgraded to a more expensive system with no problems.
Pros: Features
Cons: Low Quality, Unreliable, Durability
Dirk Does Not Recommend This Product
Manufacturer Response
Brand Rep
Dirk,
We are sorry that you have had a unsatisfying experience with the BigDog. This unit is our more popular unit and this is usually not the case. Please give us a call directly to discuss the issues you have been having at 800-991-0466 Ext.3 for technical support.
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40
Louis
Total Reviews
3 Reviews
REVIEWED
NOV.
02
2012
5 out of 55 out of 55 out of 55 out of 55 out of 5
Stood Up To Hurricane Sandy
I have a summer home at the NJ shore outside of Atlantic City. It is a 95 year old perfectly restored property that is 1 1/2 blocks from the beach. Last year I decided to install 3 of the Basement Watchdog Big Combo units to replace three standard pumps in my 1500 sq. ft. basement.

We have just experienced the devastation of Hurricane Sandy while physically being in Florida for the season. We lost power in the first day of the storm, most likely sometime Monday; and just had the power... more
Manufacturer Response
Brand Rep
Louis,
Thank you very much for your recommendation of our combination pumps. We really appreciate your feedback and trust in our company. We are also extremely happy that our combos were able to assist you in such a difficult time when many people flooded and went without livable homes after such a disaster.
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30
John
REVIEWED
MAY.
15
2014
5 out of 55 out of 55 out of 55 out of 55 out of 5
Big Dog Works Well
I wonder if these reviews are all for the same product? I have owned the "Big Dog" pump for 5 years. It is the top of the line Emergency Watchdog pump that is 1/2 hp. Emergency Watchdog makes smaller cheaper pumps. Some of these reviews must be intended for those. The big dog pump has performed very well for me. I have had no reliability issues. It pumped for 14 hours through Hurricane Sandy and handled the load fine. You do get alarms whenever power is cut off or the pump... more
Pros: Features, Easy To Use, Reliable, High Quality
Cons: Expensive
John Recommends This Basement Watchdog Product
Jim, the Sump Pump Expert
Product Expert
John,
Just for clarification, Basement Watchdog is the name of the brand. Big Dog, Special and Emergency are their three different options of backup pumps. If you purchased a combo "Big Dog" combo system, that included a 1/2 HP primary pump. I would not consider the DC backup pump on the Big Dog system to be 1/2 HP.
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Manufacturer Response
Brand Rep
John,
Thank you for your review. We are extremely elated that many people we are able to find refuge in our products through Hurricane Sandy. It is an honor to be able to help our customers. Thank you for recommending Basement Watchdog Products!
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10
John
Bolton, MA
Purchased from Sump Pumps Direct
Purchased 1/30/10
REVIEWED
MAR.
16
2010
2 out of 52 out of 52 out of 52 out of 52 out of 5
Don't Waste Your Money!
Bought the basement watchdog as a backup for .5 HP sump pump that has occasional use. The low capacity pumping capability of the watchdog pump is totally inadequate to serve my needs. I can't imagine where it would be useful since it pumps maybe 20% of what is produced from my small 110V sump pump. I would be glad to ship it back for some refund. Suggest that the company provide more accurate info on pumping capacity in order to better inform the buyers.
Manufacturer Response
Brand Rep
John,
We are sorry that you are not satisfied with this system. Please keep in mind that this is a battery backup sump pump system and is not intended to be the only pump in the pit. This system is useful to many customers since it is rated to pump 2,200 GPH at a 10 foot Lift. If you are in need of further assistance you can contact us directly at 800-991-0466 Ext.3 for technical support.
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10
Paul
Hazleton, PA
Purchased from Sump Pumps Direct
Purchased 11/2/12
REVIEWED
JAN.
04
2013
5 out of 55 out of 55 out of 55 out of 55 out of 5
Battery Back Up Product
I had a service person hook it up and looks great but really hasn't been used as we have not lost electricity. Nice lights and seems like there isn't any need to do anything at this time. It looks and seems totally automatic and I really hope that's as far as it goes.

This is just in case we were to lose electricity as our lower level is finished. (Your cast iron sump 3/4 pump is awesome as that has functioned well during heavy rains we received this summer). Back to the back up it's... more
Manufacturer Response
Brand Rep
Paul,
Thank you for the review and your trust in our company. We know that you will not regret the decision to chose the Basement Watchdog.
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00
Pat
Morristown, NJ
REVIEWED
NOV.
03
2011
5 out of 55 out of 55 out of 55 out of 55 out of 5
Great Pump
Just had an October snowstorm which for NJ is almost unheard of. Lost power for days. This pump cycled on maybe 4 times per hour and battery lasted for days. Saved me a whole lot of problems. Get one before the flood happens!
Manufacturer Response
Brand Rep
Pat,
Thank you for your recommendations and loyalty to our pumps. We really appreciate your trust in our company.
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11
Jeff
York, PA
Purchased from Sump Pumps Direct
Purchased 7/26/11
REVIEWED
AUG.
16
2011
5 out of 55 out of 55 out of 55 out of 55 out of 5
Wow!
What to say, great price and super fast delivery. Works great.
Manufacturer Response
Brand Rep
Jeff,
Thank you for you review. We appreciate your feedback.
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00
Dann
Amherst, OH
Purchased from Sump Pumps Direct
Purchased 3/16/11
REVIEWED
APR.
07
2011
5 out of 55 out of 55 out of 55 out of 55 out of 5
Peace Of Mind
I purchased the Basement Watchdog after many weeks of research both in the stores and on the internet. The price was one of the lowest I saw and the free shipping sold it for me.

The pump came only a few days after placing the order. I had a plumber put it in because I wanted a separate pipe ran out of the house into the yard in-case I had a street back up.

The manual was very easy to understand and I hope I will never have to use it, but I'm glad to know it is working in the... more
Manufacturer Response
Brand Rep
Dann,
Thank you for your consideration of our products. We are happy that you are satisfied.
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00
Madhumita Deb
9120 Lincoln Dr. #2a, Des Plaine, IL
REVIEWED
DEC.
12
2008
5 out of 55 out of 55 out of 55 out of 55 out of 5
Glad We Had This Product!
The pump saved us during the flood.
Manufacturer Response
Brand Rep
Madhumita,
We are glad you had us too. Thank you for choosing the Basement Watchdog. We appreciate your review.
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