Got unit, it looked great. Installed it in a sewage tank at out WTP, and in one day, had to remove it as it wasn't pumping. I called PED and they immediately got a replacement on the way. I received replacement within two days and will install new pump tomorrow, hoping for better results this time.
Nick Does Not Recommend This Product
I'm sorry to hear about the issues you experienced with you iON sewage pump, but glad to hear that it was resolved quickly. Just curious, did you drill the weep hole in your discharge pipe? The "weep" hole as it is called should always be drilled in your discharge pipe to prevent an air lock. This is true in sump and sewage applications. Air locking on a sump pump happens when there is air between the pump and the check valve of the discharge line. The trapped air prevents the impeller from drawing in enough fluid to open the check valve to allow discharge. The weight of the fluid on the topside of the check valve keeps it closed. The problem is often noticed after the initial use, when the pit has had time to dry out during a dry spell. When it gets water in the pit again, the air lock condition shows up. The pump runs due to the float switch being raised, but can't eject the water because of the air lock condition.
I suggest that you drill a 1/8" or 3/16" hole in your PVC discharge pipe, approximately 4" above your pump's discharge port and well within the inside of the basin. Drill the hole at a 45 degree angle so the hole is pointing toward the bottom of your sump basin. Water will be discharging from the weep hole when your pump is operating. This is completely normal. A typical installation will have the check valve positioned about 2-3 feet above your sump basin cover. If the check valve is screwed directly into the sump pump's discharge port, there is really no place to drill the weep hole, but also less of a chance of air lock due to the positioning of the check valve. The only problem with installing the check valve directly into the pump's discharge port is that it takes more power and effort for the pump to start due to the added weight of all the water sitting above that check valve, especially if your head is 8 feet of higher. When the check valve is installed above the basin cover, it reduces that starting power and also makes for a much easier method of replacing or performing maintenance on your pump and system.
If you should have any other issues or questions, please don't hesitate to call me.
Sump Pumps Direct Product Expert
969 Veterans Pkwy Unit C
Bolingbrook, IL 60490
We apologize that you experienced an issue with our product. We would definitely recommend following Jimís advice for installation. If you continue to have any issues with the replacement pump please contact our service team at 1-800-991-0466 option 3.