Here in Rhode Island we have experienced record flooding and I needed a back up sump pump in case the one I have failed.

My order took almost two weeks to arrive. Good thing I didn't need it sooner. I couldn't buy a sump pump anywhere locally. I would have been willing to spend a few extra dollars for expedited shipping but I don't remember seeing that as an option when I ordered.

Also, the invoice seems to indicate that the pump didn't ship for several days. Maybe you could speed up the process and offer more shipping options. The price was right on, but when people are in a hurry they will pay a little more.

SPD RESPONDS: We offer priority shipping on the pumps that we stock in our warehouse. The pump you ordered needed to come directly from the folks at Wayne.

We send the order to the manufacturer within hours of a customer placing it; but it may take time for the manufacturer to ship the unit, especially during times of high demand.

We keep in touch with the manufacturers on a daily basis for accurate shipping information, and update our customer orders regularly so they know what to expect.

Here in Rhode Island we have experienced record flooding and I needed a back up sump pump in case the one I have failed.

My order took almost two weeks to arrive. Good thing I didn't need it sooner. I couldn't buy a sump pump anywhere locally. I would have been willing to spend a few extra dollars for expedited shipping but I don't remember seeing that as an option when I ordered.

Also, the invoice seems to indicate that the pump didn't ship for several days. Maybe you could speed up the process and offer more shipping options. The price was right on, but when p... more