Sump Pumps Direct is your online battery backup, combo and primary sump pump superstore!
We offer a wide selection of pedestal and submersible sump pumps from Basement Watchdog, Wayne and more.
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Thank you for shopping at Sump Pumps Direct. We're here to ensure that your experience is perfect.
In some rare instances, you may need some help with a return. Don't worry! The following information will help you process your return:
No returned merchandise will be accepted without a Return Material Authorization (RMA). Please call our toll free number and speak with a customer solutions representative to obtain a RMA # and shipping instructions. We will credit you in the same manner as your original payment within 10 days of receiving the returned item.
Unopened Merchandise
You may return any "unopened" products and accessories within 30 days of delivery for a full refund. Simply return the item to us, shipping prepaid & using the most convenient shipping method available to you. Some products include free shipping, so if you return one of these products our actual outbound shipping costs will be deducted from your return refund.
Opened Merchandise
"Opened" products and accessories can be returned within 30 days of delivery*, but will be subject to a 25% restocking fee to cover testing, cleaning and repackaging expenses. Simply return the item to us, shipping prepaid & using the most convenient shipping method available to you. Some products include free shipping, so if you return one of these products our actual outbound shipping costs will be deducted from your return refund. Opened returns must be in salable condition with original materials and packaging.
* Engine powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair which may be covered under warranty.
Special Order Items
There are no returns allowed for products which have been specially ordered for you and drop shipped by the manufacturer. These items are not routinely stocked at our warehouse and therefore cannot be returned.
Cancelled Orders
An order that has shipped cannot be cancelled. If you refuse an order, it will then fall under our standard return policy.
Damaged Products
You must take the time to inspect the goods before you sign the delivery receipt from the carrier. If you sign the delivery receipt without inspecting the shipment you will be responsible for filing a freight claim and arranging for a repair or return of the damaged goods. Concealed damage claims must be reported immediately.
Suspect Damage
On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, notate "Possible Freight Damage" on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is less of a hassle.
Obvious Damage
Do not sign for damaged products. If your product arrives damaged, please (a) REFUSE DELIVERY and (b) Call Us Immediately so we can process the appropriate claims and coordinate an exchange for you.
Defective Products
We encourage you to test your product within 15 days of receipt so we can quickly remedy any mechanical problems. If you think your product is defective, don't worry.
In most cases, it's a simple issue that can be resolved over the phone. You are also welcome to contact the manufacturer's customer service departments. They have expert technicians standing by to help solve your issue. Please have your model number and serial number available for fastest service.
Engine-powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair which may be covered under warranty.
Technical Support
 (800) 553-5455 |
 (800) 991-0466 |
 (800) 361-1820 |
 (800) 323-1665 x231 |
 (800) 771-1881 |
 (877) 342-3261 |
 (888) 956-0000 |
 (630) 365-4639 |
 (866) 459-7159 |
 (800) 991-0466 |
 (952) 448-2217 |
 (888) 956-0000 |
 (800) 634-6155 |
 (570) 326-0502 |
 (800) 468-7867 |
 (800) 323-1665 x231 |
 (800) 323-1665 x231 |
 (800) 495-9278 |
 (800) 237-0987 |
 (800) 928-7867 |
Scheduling a Return
To return an item, please email us at service@sumppumpsdirect.com or call (888) 455-4682 for the address to our Returns Center, which is different than what's posted on the box.
Products returned to the wrong address may be refused, delaying your credit, which typically takes 2-3 weeks to process.
Please "Contact Us" if you have additional questions.
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