Protect Your Basement from Flooding •Automatically starts when your existing sump pump fails •Senses power outages
Exclusive Monitoring System •Controller monitors power conditions and battery life •Sounds alarm during failure or required maintenance
Backup Sump Pump •Empties the sump pit after a malfunction, outage or excess water •Pumps 2000 gallons-per-hour @ 0’ lift (or 1000 GPH @ 10’ lift) •Switches to 12-volt DC battery power when AC power fails
0.4-Amp Battery Charger •Recharges battery when power is restored
Dual Float Switch •Added redundancy for protection and piece of mind •Only needs to move 1/4" to activate the pump
Q: can I buy a replacement pump for the watchdog BWE if so do you carry them and how much. by John H from New York on October 14, 2014
A: Unfortunately, we do not offer the individual battery backup system components. Please call Basement Watchdog tech support at 800-991-0466 for further assistance. They will be happy to help you. by Jim, Product Expert
Q: Looking down the road, if and when the pump fails / wears out, would I be able to replace it or do I need to replace the entire unit? Hence, would I be able to use the power inverter or controller with other pumps? Thanks. by Larry from Illinois on January 22, 2014
A: These battery backup systems, like any other system are designed to work with their specific components only. If any one of them should fail, you could contact the MANUFACTURER and they would assist you in replacing the specific component.
by Jim, Product Expert
Q: do you sell ac adapters for watchdog sump pumps BWE model. Adapter Model DC230400? by Lorraine S from Ohio on January 20, 2014
A: I'm sorry to say that we do not offer any separate components from any battery backup systems. You might try calling Basement Watchdog tech support at 800-991-0466 for further assistance. by Jim, Product Expert
Q: Is the PeakFlow 12v maintenance free deep cycle 120ah AGM battery compatible with the WatchDog BW4000 pump system and charger ? Will it last 7.5hrs in continuous mode like the battery sold with the kit? What is the shelf life if used 2x a year intermittently for 1hr. for by Walter from Michigan on March 12, 2012
A: Per the instructions for the Basement Watchdog battery backup systems, DO NOT use a maintenance-free or a sealed battery. They are made of different materials and will trigger a false “Battery problem” alarm. A new Basement Watchdog 7.5 Hour Standby Battery, model 30HDC140S will run this system for a minimum of 7.5 hours continuously. However, most of the time the pump will turn on and off, and the battery will run the pump intermittently for days. In addition, the unique materials in the battery enable it to last for five to seven years in standby service. by Jim, Product Expert
Q: If the backup pump is activated due to heavy water flow (to help the main pump) and the AC power stays on, will the system keep charging the battery to allow the backup pump to keep running indefinitely? by Scott Mueller from Connecticut on January 24, 2012
A: Yes, the controller will keep the battery charging and the pump running indefinitely if needed. This is true for the Basement Watchdog model BWE and the BWSP stand alone battery backup systems as well. by Jim, Product Expert
Q: Is the installation complicated. by Valerie from New Jersey on August 25, 2011
A: If you are at all handy around the house and are somewhat familiar with plumbing and PVC, it's not all that difficult. The OWNERS MANUAL is available to download by clicking on the "SPECS" tab and looking on the right side of the page in the "Download Documents" section. There you will find all the installation instructions to give you an idea of what's needed to perform the complete installation. by Jim, Product Expert
Q: Where can I buy the battery and how much it cost? by Clara from Massachusetts on March 05, 2011
A: The Model 30HDC140S is available for $139.99 (without acid) and will run this pump for approximately 12 hours. The battery is also sold with the acid for $249.99. by Jim, Product Expert
Q: Do I need to leave my battery backup system charging at all times? by Patrick Mcclone from Wisconsin on January 03, 2011
A: To be completely sure your backup system is fully functional during a power outage or weather event, these systems need to stay plugged in at all times.
by Jim, Product Expert
Q: If I buy a Basement Watchdog pump do I need a Basement Watchdog battery? by Karen from Illinois on January 03, 2011
A: You can use any deep cycle marine battery, as long as it is not maintenance-free. However, there are several advantages to using a Basement Watchdog battery. The Watchdog battery accommodates the system’s fluid sensor which will sound an alarm when the battery needs water…a very important feature, since a dry battery will not perform. In addition, Basement Watchdog batteries run longer per charge, and last years longer. A typical marine battery will last 2-4 years, while the Watchdog battery will last approximately 5-7 years. Basement Watchdog batteries are shipped dry (without acid) so they stay fresh on the shelf indefinitely, while wet batteries have a short shelf life.
Update 11/16/15: Basement Watchdog has changed this requirement around 2013 and their backup systems will now accept maintenance free batteries. Please refer to their updated installation manual for instructions on the proper method for this battery installation.
by Jim, Product Expert
Q: how many hours backup does this provide in case the power goes out. we are looking for a 24 hour back up pump. by Diana from New Jersey on January 03, 2011
A: This system does not include a battery, and that is what determines the hours of backup a system can provide. There is also the factor of how often a system is running that determines the amount of backup time.
71% of respondents would recommend this product to a friend
29 Reviews
Sort by
Mike G. Hamilton, NJ
Purchased 1/2/17
Most Helpful Positive Review
REVIEWED
JAN.
24
2017
Great Product
Price was very fair, boxed well, well informative instructions, product well constructed and very easy to assembly/ set up. Used customer service and tech was friendly and well informative . Recommend this product to anyone looking for a great back up system.
We thank you for purchasing the Basement Watchdog Emergency and for posting your review about the product and your experience with our customer support. If you need any assistance with the product please call us at Glentronics 1-800-991-0466.
We bought a new home in Winchester Va about five years ago with a sump pump installed in a sump pit in the furnace room of our "finished" basement. I questioned the builder about the possibility of a sump pump failure without any warning and the possibility of an overflow ruining the basement. (believe me I know since I had this happen at another home that I owned as it ruins the carpet, wicks up the walls, and you never get the smell out.)
I installed the standby pump and it saved our bacon a few weeks ago when the primary pump went out during a long and hard rainfall. I would recommend every one who has a sump pit to install this backup.
We bought a new home in Winchester Va about five years ago with a sump pump installed in a sump pit in the furnace room of our "finished" basement. I questioned the builder about the possibility of a sump pump failure without any warning and the possibility of an overflow ruining the basement. (believe me I know since I had this happen at another home that I owned as it ruins the carpet, wicks up the walls, and you never get the smell out.)
Thank you for your recommendations. We really appreciate your trust in our product and company. Check out the link below to find our top of the line backup pump. It works on AC and DC in case of a primary pump failure or power outage you will be safe for hours on end. Please give us a call directly if you need any further assistance 800-991-0466 Ext 3. for technical support.Basement Watchdog BigDog
I installed 3 of those pumps for emergency backup, as power outages are frequent during stormy weather in my area. So far, I experienced one outage and I was surprised to see these small pumps working steadily despite their small size. I did not have all the batteries hooked up during the outage and I used my car battery on one of the pump and it worked great. (Note that the manual indicates not too charge the battery with an external charger while the controller is hooked up as this could damage the controller. Therefore, if you hook up you car battery to the pump, it is possible that starting the car to charge the battery while connected to the pump might damage the controller. I did not empty the car battery and did not start the car in my situation.)
Pump installation was quite easy. Since I use the pumps only during the winter months as emergency, I simply connected the pumps to a garden hose, which I run outside under the garage door for two pumps and to a shower drain for another one, minimizing the head (no more than 2 feet lift). The battery looks quite solid and I am pretty confident it can run the pumps for the several hours it is rated, assuming the battery is maintained and fully charged. The combination of a solid battery + small pump makes this possible. I think the key of making this system reliable is to keep the head low so that the pump does not work to its limit.
Only filling the battery with acid was a pain. I recommend two people to do the job, with one person holding the battery container while the other handles the hose and fill the battery compartments. On the 3 batteries that I had, two were made in Korea and one in China. The Korean batteries looked of better quality and did not bubble much with the Acid. The one made in China bubbled a lot and looked cheaper built. (They are all of the same battery from Basement Watchdog.) But I cannot tell whether one would perform or last longer than the other, since my installation is recent.
Note that after filling the battery, the battery is not fully charged. I hooked up my small motorcycle battery tender to the battery after filling it up and it was charged below 80%. It took a couple of days to get it fully charged.
I got the acid from Auto Part shops (NAPA and O'Reilly both carry it.) I also got the plastic bottle for refilling the battery with water at these shops (cheaper than Basement Watchdog). Battery from Home Depot (a bit cheaper).
Overall, I would recommend this system, assuming that your conditions does not overwhelm the pump.
FYI - I saw many posts of how annoying the alarm on the pump sound and was expecting a loud beeping sound. Actually, the sound is quite mild, milder than the alarm that I have on my main pumps. I have those pumps running in my garage/basement and I doubt the alarm on this pump would wake me up from my up-stair bedroom.
I installed 3 of those pumps for emergency backup, as power outages are frequent during stormy weather in my area. So far, I experienced one outage and I was surprised to see these small pumps working steadily despite their small size. I did not have all the batteries hooked up during the outage and I used my car battery on one of the pump and it worked great. (Note that the manual indicates not too charge the battery with an external charger while the controller is hooked up as this could... more
Brand Rep
Eric,
Thank you for your very descriptive and detailed review. We really appreciate your feedback. Please see the installation video below for future reference. Installation Video Link
I bought the battery back-up sump pump but I had more trouble with it. I charged the new battery but it gave out in just a few hours and the alarm would not stop so I wound up disconnecting the whole thing and my basement flooded anyway. It cost me over 100 for the battery and 350.00 to hook it all up.
Brand Rep
Regina,
We are sorry that you were not happy with the product. In case of an emergency situation we do not recommend that you disconnect the system, since it was alarming due to a power failure. The system could have helped to evacuate the water coming in in your situation. This pump could have handled 1,000 gallons per hour at a 10' lift for 6 continuous hours of pumping with our 24EP6 Battery or more with our 30HDC140S battery. Please contact us directly for if you need further assistance. at 800-991-0466 Ext. 3
Still cleaning up water from my saturated carpet in the basement. I don't know if the "Basement Watchdog" pump came on or not, but it wasn't working when I saw it. The battery is about 1 1/2 years old, and now it is taking days to charge. All cells are filled as required. The alarm is still on.
The alarm can not be shut off, no matter what. Forget about the service techs suggestion to turn off the switch. Read the manual, and it says the alarm will not shut off if the battery needs replacement. Period.
My recommendation is to buy something reliable, not a Basement Watchdog or whatever.
Still cleaning up water from my saturated carpet in the basement. I don't know if the "Basement Watchdog" pump came on or not, but it wasn't working when I saw it. The battery is about 1 1/2 years old, and now it is taking days to charge. All cells are filled as required. The alarm is still on.
The alarm can not be shut off, no matter what. Forget about the service techs suggestion to turn off the switch. Read the manual, and it says the alarm will not shut off if the battery... more
Pros:Price
Cons:Low Quality, Unreliable, Bad Instructions, Durability
Charles Does Not Recommend This Product
Brand Rep
Charles,
We are sorry that you are not pleased with the system. Please note that the Basement Emergency system is our introductory model. If you have more than 1000 gallons per hour coming into your pit this may not be the right fit for you. If you click the link below you can find a few options. The system that you currently have does have a .400 amp charger and can take a few days to charge the battery. Also if the alarm cannot be silenced the system is telling you that either the battery is bad, or the voltage is very low. In your case since you did mention that it was running for sometime we do recommend that you have the battery externally charged and reconnected to the system. We would like to help you, if you have any questions you can contact us directly at 800.991.0466 Ext. 3 for technical support.
Before I discovered SPD, I purchased the Basement Watchdog BWE-Emergency backup sump pump, along with the BW 30HDC140S standby battery, at my local builders-supply store in February 2009, and installed the system myself. The rise of the discharge pipe in my basement is roughly 10 feet.
After almost 6-1/2 years, which have included at least two short power outages and one four-day outage over the 2013 Christmas holiday--all during wet weather--they have never failed to perform the job they were designed to do. The controller unit, which has an on-off switch, has always functioned properly.
The battery, which I’ve only had to fill once with water during around the fourth year, still charges to just over 75% of full charge and has functional specific gravity levels, as measured by my digital multimeter and hydrometer. My Stevens primary sump pump, which is still working after 16 years, is no longer produced because the company is out of business, and is likely in need of replacement due to age. I’m considering the 1/2-hp BW combination unit, which seems small enough to fit alongside a radon system that was installed in the sump pit several years ago.
Owing to my positive experiences with these BW products, and perhaps to a bit of luck, I have to give Basement Watchdog more credit than some other reviewers have given it. I think the somewhat negative reviews speak for themselves, but I also believe users understandably tend to report bad experiences more often than good ones, so I hope this review brings some balance to the overall picture. Also, my hat’s off to SPD for providing such excellent information on so many sump pump products, and for selling those products at highly competitive prices.
Before I discovered SPD, I purchased the Basement Watchdog BWE-Emergency backup sump pump, along with the BW 30HDC140S standby battery, at my local builders-supply store in February 2009, and installed the system myself. The rise of the discharge pipe in my basement is roughly 10 feet.
After almost 6-1/2 years, which have included at least two short power outages and one four-day outage over the 2013 Christmas holiday--all during wet weather--they have never failed to perform the job they... more
Jerry Recommends This Basement Watchdog Product
Brand Rep
Jerry,
Thanks for the kind words about our products and we're glad to hear the Basement Watchdog served you well in your time of need!
This is the 2nd backup pump I have bought, I live on a river and I have 2 sump pump pits. Last year the power went out for about 3 hours and the first pump kept up with no problems. I thought I'd give the first one some help. So far they haven't been needed but I can sleep better when the river is up and there is a threat of a power outage.
Brand Rep
Mike,
Thank you for your review and thank you for choosing the Basement Watchdog!
It works great. I put in my drain pit about 1 foot above the normal sump pump. I tested it out i could not asked for a better back up pump. The sensor box works great. I did a couple of tests on it. It is a great buy for the price and free shipping. Aa least $50.00 cheaper on this site compared to others.
Brand Rep
Larry,
Thank you for your review. We know that you will be satisfied with this pump system.
I purchased 6 of these pumps because we are a plumbing supplier but would not buy any more. The battery alarms go off constantly even with new batteries and you cannot turn them off. Also the pumps are also smaller than the other brands we purchase for a better price. 2 Thumbs Down
Brand Rep
Dominic,
We are sorry that you are not satisfied with the Emergency Backup System. Just as a reminder, this system is our introductory model and even though it may not be what you are looking for, if you need a stronger pump, we do offer a better and best option. If you click on the link below we promise you will find something that you like and something that will meet your customers needs. If you have any questions please contact us directly at 800-991-0466 Ext.3 Best Option-- Basement Watchdog Big DogBetter Option-- Basement Watchdog Special
This little guy is capable of saving the world -- okay, just your basement.
The Basement Watchdog Emergency Backup Sump Pump system is a great addition to your sump pit. It stands ready to handle any emergency, ranging from a power outage to a malfunctioned primary pump to excess water flow.
If your sump pit ordinarily isn't overwhelmed during a rain storm, this emergency pump will seve you fine.
However, if your primary pump struggles during a simple rain storm, we recommend getting something more powerful, like the Basement Watchdog Special System. It features a more powerful pump to help you through the storm.
Remember, the system includes all of the mechanical devices. The battery and battery acid is sold separately.
This little guy is capable of saving the world -- okay, just your basement.
The Basement Watchdog Emergency Backup Sump Pump system is a great addition to your sump pit. It stands ready to handle any emergency, ranging from a power outage to a malfunctioned primary pump to excess water flow.
If your sump pit ordinarily isn't overwhelmed during a rain storm, this emergency pump will seve you fine.
However, if your primary pump struggles during a simple rain storm, we recommend... more
Brand Rep
Jon,
We really appreciate your trust in our products and company. You have done a spectacular job of vouching for our pumps and explaining usage. We really appreciate your trust and loyalty in us.
Just bought an older house that had a sump pjs,p that sounded like a freight train. I purchased the Red Lion as my main pump and added the Basement Watchdog as a backup. The installation was relatively simple. Pump works fine and will provide the insurance I want in case of power failures.
My only issue, and it's not that significant, is the location of the float. The float for the BWD needs to be placed "above" the water level where the main pump engages. In my opinion, this does empty the sump as much as I think it should when the back up stem is functioning. It still works and I doubt it's going to cause any concern, but it would be a better set up if the float could be placed closer to the bottom of the sump...otherwise, it is a good system and I'm happy with its performance.
Just bought an older house that had a sump pjs,p that sounded like a freight train. I purchased the Red Lion as my main pump and added the Basement Watchdog as a backup. The installation was relatively simple. Pump works fine and will provide the insurance I want in case of power failures.
My only issue, and it's not that significant, is the location of the float. The float for the BWD needs to be placed "above" the water level where the main pump engages. In my opinion, this... more
Ralph Recommends This Basement Watchdog Product
Brand Rep
Ralph,
Please note that the float is adjustable and you can place it at your desired level. We thank you for taking the time to review our product and ask that you contact us directly at 800.991.0466 ext 3 if you are in need of further assistance.
"All my contacts and interactions with the website and the staff have been excellent. I have already recommended your site to several people. Thanks for the great service."
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