Myers MBSP-3C - 1/2 HP Combination Primary & Backup Sump Pump System w/ Remote Monitoring

I am not impressed at all with the assembly of this unit, there were many things not properly installed at the factory.

1. The secondary float switch was installed upside down from the factory forcing me to take the pumps out of the hole the first time.

2. The check valve on the battery backup sump was installed in the wrong direction which obviously would not allow water out the discharge pipe. This was the second time I had to pull the pumps out of the hole.

3. The control panel falls out easily on one side of the case and I am unable to remove it from the other side. It seems like the tabs that hold it in place are bent from the assembly in the factory.

4. The cover for the top of the battery backup pump would not stay on so I glued it back into place. This made me take the pumps out a third time.


Operation of the unit:

1. The unit did not like a fresh interstate deep cycle from the interstate factory. The unit kept erroring out, I solved this by charging the battery for a little while on a standard battery charger.

2. The operators/installation manual is sub-par.

3. Setting up the unit to work with the virtual water assistant was a breeze, very easy to setup and automatic texting is very responsive, which was the primary reason I purchase this unit.


As far as I can tell most of the product seems built decent enough but some major quality control issues in their assembly process. Once I got all the issues resolved everything seems to function normally. I will update this review if anything changes. If everything holds up over the next year I may purchase a second unit for the other sump location in my house.

I am not impressed at all with the assembly of this unit, there were many things not properly installed at the factory.

1. The secondary float switch was installed upside down from the factory forcing me to take the pumps out of the hole the first time.

2. The check valve on the battery backup sump was installed in the wrong direction which obviously would not allow water out the discharge pipe. This was the second time I had to pull the pumps out of the hole.

3. The control panel... more

We bought this unit to replace a single sump. We had considered everything from a battery backup pump from HD to full house generator. The cost of that brought us back to what we really needed. This unit was easy for me to install: just make sure you measure from the very bottom of the sump pit when you make the cut into existing pipe. We oriented the unit so no drain water would fall directly onto the unit.

The instructions were easy to follow and accurate. Registering for the interweb notification was easy also.
I got my exercise carrying buckets of water down stairs to test the thing, to find there is a normal max amount that stays in the pit - it drains away when there is no rain. I didnt want to run it dry as per the instructions, so eventually took multiple buckets before pouring them in. All worked just fine.I kept the old pump close by in case of emergency.

The only issue I had was with the distance of my router from the unit - it had enough signal strength to connect, but every few hours it would disconnect and and send me and the wife an email. Relocated the units transponder to the basement and connected to the router with an extension Cat5 cable. No problems since.
Very nice unit, looking to get decades of minimal use from it.

We bought this unit to replace a single sump. We had considered everything from a battery backup pump from HD to full house generator. The cost of that brought us back to what we really needed. This unit was easy for me to install: just make sure you measure from the very bottom of the sump pit when you make the cut into existing pipe. We oriented the unit so no drain water would fall directly onto the unit.

The instructions were easy to follow and accurate. Registering for the interweb... more

Although I have not yet had to use the sump pump in a storm situation, I have got alerted when power and Internet have been lost. Although I have had this pump for about three months, I have not been able to use It in a real situation because we have no real heavy rainstorm. But it is a great peace of mind knowing that I am prepared.