Pro Series DFC1 - Standard Controller System w/ Dual Vertical Float Switch

This pump system was highly recommended by the company installing a new sump pump in our basement. We really liked the idea of the dual float switch and the power-outage alert. However, what we didn't find out until after everything was installed is that the pump has a maximum cycle time of 45 seconds.

What this means is that during wet periods in the spring, the pump is constantly turning on and off. Our old "big box store" pump and switch used to run for several minutes, and then shut off for a longer period. Each time the pumps runs, you can hear the water rush - this is very annoying and we are thinking about replacing this pump. According to manufacturer's customer service rep, the only thing we can do is use the old switch which doesn't plug into the controller - we lose the back-up switch and power alert which were factors that made us choose this one.

This pump system was highly recommended by the company installing a new sump pump in our basement. We really liked the idea of the dual float switch and the power-outage alert. However, what we didn't find out until after everything was installed is that the pump has a maximum cycle time of 45 seconds.

What this means is that during wet periods in the spring, the pump is constantly turning on and off. Our old "big box store" pump and switch used to run for several minutes, and... more

Fit perfect, shipped fast, and solved the problem!

I am a small plumbing contractor, and I like the pro series pumps a lot. What I do not appreciate is when I bring the pump into a clients home to install it. Open the box and the float is missing. This is now the second time this has happened. When I called to complain. The person I spoke with seemed as if it was common. Very extremely disappointed with Sump Pumps Direct!!!