NexPump AiTurbo-ANi - Combination Sump Pump System w/ Internet Connection (5580 GPH @ 10')

I spent weeks reviewing different pumps from this site and ended up going with this one. It was a bit pricey but the way I look at it is even spending$1400 on a pump is still cheaper than my deductible on my insurance if my basement flooded, let alone the hassle of a flood.

This pump really is smart, it has a lot of checks built in so hopefully it will be reliable over time.

Installation was pretty easy. Instructions were pretty good. I did call support and they were really good. (I didn't have problems just questions)

The best things about this really is the design with the redundancy being that it's two primary pumps. There are two discharge pipes instead of one with the typical backup pumps. It's also integrated with a battery backup. So there really is no single point of failure.

The internet capabilities are nice too. This pump can really move some water, and its very quiet.

I would highly recommend this pump. Don't trust your basement to a cheap pump.

I spent weeks reviewing different pumps from this site and ended up going with this one. It was a bit pricey but the way I look at it is even spending$1400 on a pump is still cheaper than my deductible on my insurance if my basement flooded, let alone the hassle of a flood.

This pump really is smart, it has a lot of checks built in so hopefully it will be reliable over time.

Installation was pretty easy. Instructions were pretty good. I did call support and they were really good. (I... more

I have a basement that has had flooding problems. My pumps were not fast enough and I decided to use this pump. I wanted to know what was going on when not home and needed the monitoring to feel better and not have to rush home when it rains. I also had problems with brief power outages during rain storms that caused flooding because my main pumps were not running and the battery backup was too slow. I wanted high capacity with battery backup and this met with all my needs.

I think it is pricy, but worth every penny. I have lost power during rain storms and the monitor provides piece of mind and the ability to look up from my phone anywhere (as long as internet is backed up too). I marked it 4 stars for price because it is much more expensive than other pumps for incremental improvements. It is close on price for the features it provides.

The battery backup means my basement didn't flood when my neighbors did during power outages. 6 hours with one battery is more than enough backup time for how long I lose power. The battery monitor means it will work compared to the other pump I have that said the battery was fine until it was needed and lasted only a few minutes.

When water levels rise too quickly it enables the second pump to drain faster and keep up with the flow. This is better than backup systems because it doesn't just kick on when the water level gets higher, but it kicks on the second pump if the main kicks on too quickly. It is a smarter pump. It supports primary and secondary modes of operation so you can have a third pump in the pit if you can fit it. I use it as the primary.

The unit self tests every 12 hours. I have had it in place for over 2 years (701 Days it tells me) and it has seen various levels of rain even with droughts. The pumps have never failed me even if I am notified of issues like high water, power, or vapor lock (it fixes this on its own!).

I have recently recieved proactive alarms for pump failures and had to call support. I was asked for serial number and they are investigating and shipping a replacement. Support seems to be pretty good Vs what you would get otherwise where you are on your own after purchase and just have to purchase a replacement. I am impressed as normally you would have to wait until it fails before knowing there is a problem. I also like the idea of replacing based on runtime rather than waiting for a failure. They seem to know their average run times and failure times and it appears they do perform root cause analysis on return units which is important for quality in the long run. I read horrific reviews for other units purchased in big home improvement stores which caused more problems than they solved. Two years seems short for a failure so I only gave 4 stars for quality, but it tells you what MAY be wrong before it fails which is something no other product I have seen does. I would give 6 stars for features if it was an option.

If you are in the same room the unit's charger fan is a bit noisy and you can hear the pumps when running (mostly as they suck air when empty), but if in a seperated room or if you have a sealed pit you will not hear them. I have them in a back unfinished room so it does not pose a problem. I normally leave the pit open

The setup instructions are good. A single button on the unit means that the user interface is not great and you need to keep the instructions or a cheat sheet nearby for how frequently you have to interact with the unit. Once you figure it out it you get good information from the display alone, but it is difficult to use.

The web page is local on the unit which is good and bad. You cannot access when internet or power is down (you can extend this with a battery backup for your router). I forget the IP address I have sometimes and it changes. You can resolve this with Dynamic DNS on your home router but they don't tell you how to do this. Google it. When home I can access via the assigned IP address without issues.

I think my unit may need a firmware update as the webpage commands do not function properly or I have not figured them out properly. The coding is complex for the pumps to run and impressive as described above. It is clear they concentrated there and I am glad they did. The Web UI is good, but does not show all the same information as the local display at times. A few tweaks in firmware may have already resolved the problem. They could offer power outage notification with a periodic check in, but I am not sure if this is available. My unit was able to tell me of the power failure because my router has a battery back up as well so you can fix this yourself. I think they track more information than they share with users which is good.

I have loved the pump even though I have had a flood once with it. The pump did everything it was supposed to and at advertised volumes, but the water was coming in too fast. I have adjusted outdoor grading as a result. It has performed flawlessly through varying conditions from flood to drought. I would pay extra for it again. You get what you pay for here both in features and peice of mind.

I have a basement that has had flooding problems. My pumps were not fast enough and I decided to use this pump. I wanted to know what was going on when not home and needed the monitoring to feel better and not have to rush home when it rains. I also had problems with brief power outages during rain storms that caused flooding because my main pumps were not running and the battery backup was too slow. I wanted high capacity with battery backup and this met with all my needs.

I think it is... more

NexPump has truly thought of everything. With its new internet version I can get access to my sump pump everywhere I go. They go above and beyond the competition monitoring my system 24/7. If you want the latest technology in sump pumps and real peace of mind this is the one. Thanks again.